Support

Write to support@dobreon.com. A person reads it, usually within a couple of working days. Telling us your iPhone model and iOS version saves a round trip; please do not send screenshots containing anything you would not want sitting in an inbox.

The week did not come out the way I eat

The first week is built on your phone from the answers you gave when you set up, and every dinner in it can be swapped, moved to another evening or removed. If a whole category is wrong — too much fish, too many long recipes on weeknights — change the answers rather than each night: You → Set up again walks back through the setup questions — what must never be in your food, what you would rather avoid, how long a weeknight dinner may take, how many people you cook for — and the next week is built from them. A recipe you never want again can be hidden from the card itself.

Something I must never eat

Set it in You → Set up again, at the question «What must never be in your food?», and as a must-never rather than as a food you would rather avoid — the second is a taste and can be overridden for one recipe, the first cannot. A must-never filters what is suggested and what the assistant may produce, and nothing outranks it. It is still worth reading the packet: recipes are matched to a public food database, manufacturers reformulate, and no app can see a shared kitchen. If you find something that got past a must-never, that is a bug and we want the email.

The shopping list is wrong

The list is built from the dinners in the plan, with amounts added up and what is already in My food taken off. If a line looks doubled, check whether the same ingredient sits under two names in My food; if something you always have keeps appearing, add it there and it will drop out. Ticking a line off never changes the plan, and changing the plan rebuilds the list without losing what you have already ticked.

The assistant will not do anything

It asks once, and does nothing at all until you say yes. If you said no, or changed your mind later, turn it back on in You → Assistant. Everything else in the app works with it off: the library, planning, the shopping list, cooking mode, the diary, barcodes and My food.

If it is on and a request still fails, it is usually the connection or the model provider having a bad minute — try it again. A request that fails or is refused does not cost you a pass or a credit; only a result you actually get does.

What is free, and what runs out

Everything you do by hand is free and stays free. Each assisted feature has one free pass so you can see what it does — one Recipe Lab run, one shelf reading, one meal photograph, one set of Explorer ideas, three recipe imports, three Chat questions — and after that it needs Pro. Pro has its own daily and monthly ceilings, shown on the screen where they apply and in You → Subscription. They are there because every one of those requests costs us money at a model provider; if you reach one while genuinely cooking, write to us and we will look at it.

The calories or the plate score look wrong

Most often it is the amount rather than the food. Tap the figure on the item and set what it really was — everything recalculates and the row is marked as yours. Amounts read from a photograph are guesses until you confirm them, and the app says so where it shows them. The numbers themselves are ours, calculated from USDA FoodData Central on the confirmed ingredients; the assistant never invents them.

Photographs that take in the whole plate, from slightly above, with a fork or your hand in the frame, come out noticeably better than a close-up. There is nothing to judge size against otherwise.

The barcode was not found

Packaged food comes from Open Food Facts, a free public database whose coverage is uneven by country and thinnest on supermarket own-brands. When a code is missing, the app opens the manual form with the barcode already filled in — the label in your hand is the fastest source. You can also add the product to Open Food Facts yourself, which helps whoever scans it next.

Apple Health

Half Plate reads from Health and writes nothing to it: steps, workouts and active energy, sleep and weight, and only the types you allow. Turn it on in You → Apple Health. If you refused once, iOS will not ask again — open the Health app, go to Sharing, then Apps, find Half Plate and grant it there. Health deliberately does not tell an app that permission was denied, so the app cannot warn you about this itself. Nothing read from Health is ever sent to the assistant.

Subscriptions, cancelling and refunds

Purchases are handled entirely by Apple, so we cannot see, change, cancel or refund one.

• Cancel: Settings on your iPhone, tap your name, then Subscriptions. The current period runs to its end and everything you have made stays.
• Refund: reportaproblem.apple.com.
• You paid but the app still asks: You → Subscription → Restore purchases. If that does not do it, check you are signed in with the same Apple Account that made the purchase.
• Message packs are bought once and do not expire. They are spent only after the day's own Chat messages are gone, which is why a freshly bought pack can look untouched.

Signing in, and why it is optional

The library, planning, the shopping list, cooking mode, the diary, barcodes, My food and Apple Health all work with no account at all. An account does two things: it carries your plans and your diary to a new phone, and it is what the assistant's passes are counted against.

Sign in with Apple, with Google, or with an email address and a password. If you have been using the app without an account, signing in keeps what is already on the phone and carries it up. A forgotten password is reset from the sign-in screen — a link arrives by email; we cannot see or reset it ourselves. A sign-in that fails twice is our problem rather than yours, so write to us.

Getting your data out

You → Export my data writes a CSV and a JSON of everything, plus a ZIP of your photographs, and hands them to the share sheet. No account needed, no waiting, nothing to ask us for.

Deleting your data

You → Delete account and data. It removes your plans, your diary and your photographs from our database and then your identity from our sign-in provider. It happens when you tap it and cannot be undone. If you never signed in, the same row erases everything on the phone, and there was never anything of yours on our side — see the privacy policy.

Deleting does not cancel a subscription; do that in the App Store, as above.

Reporting something serious

A security issue, or anything in the app that could put somebody at risk — a missed allergen, a step that is unsafe to follow — goes to the same address with urgent in the subject line, and gets read first.